Remote Support

Secure, instant remote access to your device — powered by RustDesk and hosted in Switzerland.

Start Session Contact Us

How it works

Download RustDesk

Download and run the free RustDesk app on your device. No installation required for the portable version.

Share your ID

Open RustDesk and share your 9-digit ID with our support team via phone, email, or ticket.

Connected

Our technician connects securely to your device. You can watch everything and revoke access anytime.

Download Mixel IT Remote Support

Server pre-configured — no manual setup needed. Just install and share your ID.

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Windows (.exe)

Mixel IT branded client — server pre-configured.

Download

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Windows (.msi)

Mixel IT branded client — MSI package.

Download

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macOS Apple Silicon

Mixel IT branded client — signed & notarized, no security warnings.

Download

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macOS Intel

Mixel IT branded client — signed & notarized, no security warnings.

Download

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Linux (.deb)

Debian / Ubuntu package.

Download

macOS / Linux: also download the Mixel config file

Save RustDesk2.toml to your RustDesk config folder. The server, relay and security key are pre-configured. Windows users skip this step — it's already built in.

Mac: ~/Library/Application Support/RustDesk/config/

Download Config File

Security & Privacy

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End-to-end Encrypted

All sessions are fully encrypted. Nobody can intercept your data.

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Full Visibility

You see every action on screen. You stay in control at all times.

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Instant Disconnect

Close RustDesk at any time to immediately end the session.

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Self-Hosted

Our server is hosted in Switzerland. Your data never leaves Europe.

Need immediate support?

Open a ticket directly in our helpdesk and a technician will connect to your device in minutes.

Open a Ticket