Contact support
Mixel IT and Corporate Services GmbH provides these apps. For support or privacy questions, email info@mixel.ch or use the company contact page.
Include the app version and build, operating system and version, installation channel, steps you followed and what you expected. Attach a small, non-sensitive example only if you choose. Never send passwords, API tokens or private signing keys.
A small local workflow
Start with a copy of your own work:
- Create a small composition with a solid or other simple layer.
- Make a visible change using an available control.
- Save a .ecproj project and retain any media it uses.
- Render a short output copy using an available option; reopen the project and rendered copy.
Keep your originals and editable work
MIXEL Effects uses its own .ecproj project format. AEP project files (.aep) cannot be opened. Optional model availability and downloads depend on the installed build.
Optional online actions
Effects scripts can make network connections when you turn on the Scripting & Expressions preference “Allow Scripts to Write Files and Access Network”. This preference is off by default. When enabled, a running script can send or receive the data it supplies through connections to its chosen destinations. Enable this access only for scripts you trust; those scripts and destinations determine the information transferred.
When an optional Roto Brush or face-tracking model download is offered and you choose it, the app requests the model file from its listed host and stores it locally. That model-file download does not upload your footage or composition. Models have their own author and licence notices. Installation from a local model file may also be offered.
Web links you choose use your browser. Their destination sites receive those connections and apply their own privacy notices.
Current free version and later upgrades
These current versions are free. Your use of them does not expire when a later version is released; they are not time-limited trials. A later major version may be offered as a paid upgrade. You do not have to buy that upgrade to keep using the current version. No future SaaS service is included or described here.
Use the update controls for the store or Linux package channel from which you installed the app.
Privacy and included notices
Read the MIXEL Effects privacy notice for this desktop version.
Copyright and third-party licence notices supplied with the app remain applicable. Optional downloaded models or datasets have their own terms and notices. This page does not replace them. Future versions that change data handling require an updated notice.