Contact support
Mixel IT and Corporate Services GmbH provides these apps. For support or privacy questions, email info@mixel.ch or use the company contact page.
Include the app version and build, operating system and version, installation channel, steps you followed and what you expected. Attach a small, non-sensitive example only if you choose. Never send passwords, API tokens or private signing keys.
A small local workflow
Start with a copy of your own work:
- Import a short, non-sensitive media clip that belongs to you.
- Create a small sequence and make an edit.
- Save a .fcproj project and retain its original media files in their expected locations.
- Export a short rendered copy using available settings; reopen both the project and rendered copy.
Keep your originals and editable work
A saved project is not a backup of its media. Keep the project and source media. Optional speech and voice features depend on the installed build and models.
Optional online actions
Web links you choose use your browser and the destination site’s privacy notice. Some builds offer optional speech or voice models. If a model download is offered and you request it, the download host receives a network request. The model-file download does not send your project or media.
Current free version and later upgrades
These current versions are free. Your use of them does not expire when a later version is released; they are not time-limited trials. A later major version may be offered as a paid upgrade. You do not have to buy that upgrade to keep using the current version. No future SaaS service is included or described here.
Use the update controls for the store or Linux package channel from which you installed the app.
Privacy and included notices
Read the MIXEL Film privacy notice for this desktop version.
Copyright and third-party licence notices supplied with the app remain applicable. Optional downloaded models or datasets have their own terms and notices. This page does not replace them. Future versions that change data handling require an updated notice.