Contact support
For MIXEL Photo support, email info@mixel.ch or visit the company contact page. The provider is Mixel IT and Corporate Services GmbH.
Include the app version and build, your operating system and version, installation channel, the steps you followed, and what you expected to happen. A small, non-sensitive example or a sanitized diagnostic file is optional. You decide what to attach.
Never send passwords, API tokens, private signing keys or confidential documents. No MIXEL account is needed for the local workflows in this version.
A small local workflow
These steps describe the local workflows in MIXEL Photo:
- Use File → Open to choose a small image of your own.
- Make a colour change, such as Invert. Use Edit → Undo and Edit → Redo to compare the result.
- Use Save As to save a MIXEL Photo document in a location you choose. Use Save for later changes, then close and reopen the saved document.
- Export a PNG or JPEG copy to a location you choose. Reopen the exported image to check its dimensions and appearance.
Saving a Photo document and exporting an image are separate actions. Keep the Photo document if you want to return to your editable work. This guide makes no claim about PSD, AI or universal-format compatibility.
Keyboard layout and undo
The Edit menu provides Undo and Redo. Shortcut labels refer to the logical keys of your operating system and keyboard layout.
If a keyboard automation tool behaves differently on a Swiss German or another non-US layout, use the visible menu command to confirm the intended action. Physical-key names used by an automation tool may not match the character shown by your operating system.
Files, folders and exported copies
Choose files and output locations through the app’s dialogs. You may cancel and start again if a location is not the one you intended.
Documents and exports remain in the locations you choose. A cloud-synchronized folder follows the settings of the service you chose; the app does not automatically upload your documents to MIXEL.
If you are reporting a save or export problem, describe the file type and the action you used. Share a sanitized copy only if you choose to do so.
Current version and future upgrades
The current version of MIXEL Photo is free. Your right to use it does not expire when a later version is released; it is not a time-limited trial.
A future major version may be offered as a paid upgrade. That does not require you to buy it to keep using the current version. No future SaaS service is included or described here.
Use the update controls for the store or Linux package channel from which you installed the app.
Privacy and included notices
Read the Photo privacy notice for local files and optional connections in this desktop version. The company privacy policy describes website and voluntary contact handling separately.
Copyright and third-party licence notices supplied with the app remain unchanged and applicable. This support page does not replace them.